Política de devolução e reembolso

Envios e Devoluções
Queremos que a tua experiência na RaBiShop seja o mais simples possível. Deixamos aqui as regras claras sobre como funcionam as nossas entregas e devoluções.

Envios e Prazos

Portugal Continental: As entregas demoram normalmente entre 2 a 5 dias úteis após a confirmação do pagamento.

Portes de Envio: O valor dos portes é calculado de forma automática no momento do checkout, antes de finalizares o pagamento.

Peças Customizadas
Como algumas das nossas calças têm detalhes artísticos feitos à mão, o tempo de preparação pode demorar um bocadinho mais do que o vestuário normal. Se for o caso, avisamos-te logo por e-mail.
Devoluções e Trocas
De acordo com a lei portuguesa, se não ficares satisfeito ou se o tamanho não servir, tens até 14 dias seguidos (a contar do dia em que recebeste a encomenda) para pedir a troca ou a devolução.

Condições para a devolução:

A peça não pode ter sido usada ou lavada.

Deve manter a etiqueta original e não apresentar sinais de alteração.

Os custos de envio da devolução ficam a cargo do cliente, exceto se a peça tiver algum defeito de fabrico.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.